Difficult conversations are the cornerstone of proactive, agile, and effective psychosocial risk management, enabling leaders to respond to psychosocial hazards and risks within a business-as-usual environment.
Robust interpersonal relationships and a flourishing organizational culture turn on the capability for assertive, respectful, and open communication. From the executive to the front line of an organization, effective risk management depends on the ability to interrogate and openly report issues of organizational significance. The capacity to engage in productive disagreement is also critical to building mentally healthy workplaces defined by high levels of engagement.
Yet, few people have the skills, and even less so the confidence, to step into challenging conversations. This means that people often do not feel heard, that inappropriate behaviour remains unaddressed, and that decision-making may be unduly influenced by the status quo or a limited number of viewpoints. Building the capability to engage in challenging conversations is critical to fostering a psychologically safe work environment.
Our curious conversations program brings together the latest behavioural science on effective communication practices and interpersonal relationship management to ensure that people and their leaders have the confidence and capabilities they need to conduct the conversations that matter.